Frequently Asked Questions

The drying room is available to everyone to leave kit in Mon-Fri. It is emptied every Friday with items being moved to lost property. Items are kept for another week then donated/disposed of. All items are left in the drying room at your own risk.

We do not provide towels for any members, please bring your own.

We do not provide towels for any members, please bring your own.

There are hair dryers and straighteners available in the changing room.

Yes, to ensure your safety everyone needs an induction before they use the gym.

We offer personal training sessions for £5 from a team of three personal trainers. All personal training sessions must be booked via the MyWellness app. Sessions are available to book a month in advance.

Classes are subject to a two hour cancellation window. No cancellations will be accepted after this time. If you miss two class bookings with a 5 day period you will not be able to book classes for the next 7 days. Please speak to a member of the team to have this resolved sooner.

Personal training sessions and face and body treatments are subject to a four hour cancellation window. No cancellations or rescheduling will be possible after this time and credits will not be refunded. This window allows us to offer valuable slots and availability to other clients. All cancellations and rescheduling can be managed by yourself using the app.

Yes, training together is absolutely fine we just ask you to remain considerate of space and of others in the gym. We do not currently offer group personal training sessions.

If you have lost something in the gym/changing rooms please speak to a member of the gym team and leave your name. If the item is valuable please also inform security. All items taken into the gym/changing rooms are done so at your own risk.